Frequently Asked Questions

We try to answer some of the frequently asked questions about shopping with us online.

How to place my order?

When you are done shopping online, simply click “Checkout” on the top right-hand corner. You will be directed to fill in your information to complete the order. Once it is done, click “Confirmed Order” to complete the shopping process.

  • If this is your first time visiting our website, please provide us with your email address and preferred password for a simple registration process.
  • If you are our returning customer, you will be asked to fill in your email address and password.
  • If you forgot your password, simply click on “Forget password?”. You will then receive an email from us to reset your password.
  • We accept phone/fax order, if you have any enquiry, please contact us at +852 2311 7511 or
    email to

What kind of payment methods do Nutriworks accept?

We provide our customers with various payment methods, including Master, Visa, PayPal, Alipay or China UnionPay. At the same time, we welcome orders by phone (Terms & Condition will be same as our online store).

If you have any enquiry, please contact us:

Hong Kong and other: +852 2311 7511 or email to
China: +86 1304 5820 292 or email to
Singapore: +65 6736 3818 or email to

How can I place my order with Nutriworks?

  • Order online
  • Order by fax at +852 3422 8708
  • Hong Kong order by phone at +852 2311 7511
  • Singapore order by phone at +65 6736 3818
  • China order by phone at +86 1304 5820 292

When is my order confirmed?

When your order is issued, we will issue a “Delivery Notification” e-mail to your email to confirm the order details. Our staff may also contact you personally to confirm the order.

Most orders will be processed and shipped out within 1 to 2 working days of order confirmation.

  • It usually takes 2 to 4 working days for you to receive the ordered products in Hong Kong, Singapore
  • It usually takes 7 to 10 working days for you to receive the ordered products in China
  • It usually takes 3 to 7 working days for you to receive the ordered products in most locations around the world after dispatch

We are unable to guarantee the delivery time, but we will do our best to serve your needs.

How do I track my order?

Please contact our staff to ask about the status of your order.

Hong Kong orders: +852 2311 7511 /
China orders: +86 1304 5820 292 /
Singapore orders: +65 6736 3818 /
Other countries orders: +852 2311 7511 /

Delivery Details: Hong Kong

For any purchase less than HKD300, freight charge: HKD20
For any purchase over HKD300, freight charge: Free

  • Goods will be sent out on the next working day by courier after confirmation of order.
  • Members may choose to pick up their order at Nutriworks’ office after 1 working day. Company address: Unit E, 4/F Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kowloon, Hong Kong.

We do not have delivery services for the following areas:
Shek O, Stonecutters Island, Ta Ku Ling, Sha Tau Kok, Ping Che, Lau Fau Shan、So Kwun Wat and Clear Water Bay, All outlying regions, including Ma Wan and Islands. Also include container terminal, airport, pavilion, P.O. box and restricted areas.

Delivery Details: China

  • For any purchase less than CNY500, freight charge: CNY20
  • For any purchase over CNY500, freight charge: Free

Goods will be sent the next working day by courier, after confirmation of order.

Delivery Details: Singapore

  • Purchase amount less than SGD150, freight charge: SGD10.
  • Purchase amount over SGD150, freight charge: free.

Goods will be sent out on the next working day by courier,  after confirmation of order.

Delivery Details: Everywhere Else

We try our best to cater to all our global customers and we strive to deliver anywhere we can. After order confirmation, we will deliver orders from our warehouse on the next working day. Shipping fees are calculated according to location and total order value. For more information, please contact us at

Free international shipping is available for orders over $300USD.

Returns & Refunds

Under normal circumstances, we would not accept any request for return or refund of Products.

If any product proves to have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if the wrong product is delivered / provided for pick-up, please contact our Customer Services for the return request by sending email to within 14 days of receipt of the delivery or pick-up.

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